FAQs

Frequently Asked Questions


What is sterlingstone.pk?

Sterlingstone.pk is an online shopping cart made only for selling of its own branded 92.5 Silver Jewellery. 

How can I order a product from sterlingstone.pk?

You can order a product from sterlingstone.pk by selecting the product and then add the required quantity in your shopping cart. Then click on checkout button and enter your login details. If you are not registered with Sterling Stone, you will need to create an account first. Then you can specify your shipping and billing details. Once we receive your order, we shall process it as fast as possible. 

How can I Pay for buying products?

You can pay with COD (Cash On Delivery),  Easy Paisa services, Inter Bank Transfers and Western Union.

How long does it take for my order to be delivered

We try our level best to ship your order as soon as possible. Once we receive the payment from you, we start processing your order. Usually it takes about 2 weeks for your required jewelry sets to be manufactured. After that it will be shipped to you through any courier service. Normal delivery period is about 1 week for cities around Pakistan. So you should expect your order to be delivered to you in about 3 week’s time. We shall keep you informed about the status of your order through Email. 

I have transferred money through Western Union. What should I do next?

Please email us the 10 digit MTCN number along with your Order ID. We will process your order, once we receive the payments from Western Union.

 

What should I do if my product goes defected?

We won’t be liable for the damages as this can’t be proved as which side of the party were responsible. But we will charge the least service charges and repair your product. Courier charges in this case will be barred by the customers.